By simplifying your accounts with paperless statements, you'll simplify your life with less clutter, fewer paper cuts and less mail. You'll get cool "now" things like 24/7 access to your account information, instant updates about activity and a running history of past statements all archived and filed. Wouldn't it be so much nicer to do all the productive things you need to do from your home computer, tablet, or phone? Plus, you'll reduce the chances of your personal information being lost or stolen in the mail while saving some trees in the process. If you still need a paper statement, you always have the option of printing it yourself, and you're still saving an envelope!
Very safe! In fact, they are actually safer than paper statements, which could get lost or stolen in the mail. To access your e-Statements, log in to online banking. Online banking is secure. Our system employs multiple layers of security, which means your online banking account information and transactions are safe and private. To view our online privacy statement, click here.
Absolutely nothing! They are a free service to you. If anything, e-Statements are saving the credit union the money required to mail them to you. Those savings go back to you in the form of better rates, more cost-effective products and fewer fees.
Signing up is easy. Simply log in to your Avadian online banking account, scroll over the "e-Documents" tab and click "e-Statements" in the menu. Follow and complete the steps. (Click here for our e-Statement Sign-Up Guide.)
You can only view your e-Statements through online banking. If you give a joint owner or family member access to your online banking account by providing the username and password, they will also be able to view your e-Statements. For your protection, we highly recommend never sharing your usernames or passwords with anyone.
Scroll over the "e-Documents" tab in the navigation bar on your Account Summary page. Click "e-Statements" in the menu.
If you are a current e-Statement user, you will be directed to a screen that allows you to select which month and year for the e-Statement you would like to view. You are also given the option to view other important e-Documents as well as update your email address if necessary.
If you do not have e-Statements, you will be directed to a screen that will prompt you to begin the sign-up process. Please click "Register" and follow the steps to complete your e-Statement registration.
You are using an old version of Adobe Acrobat Reader, and need to upgrade to version 4 or higher. Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done, you should be able to view your e-Statements with no problems. Click here to get the latest version.
Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your PC's ability to connect with secure sites and view PDF documents including our e-Statement site.
We recommend trying the following steps:
Verify that you are current on all system updates.
Ensure that you are using the most up-to-date version of your browser.
Some pop-up blocker and firewall programs may prevent access to e-Statements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your e-Statements.
On the e-Statement screen, click on the tab "Settings" in the navigation bar. This will lead you to a screen where you can manage/update your email address.
We also recommend you change it on your Avadian Account Summary page as well. Simply click "Change Contact Information" located under your name and address. You will then be directed to a screen allowing you to update all your current information, including email address. For security purposes, any changes you make to your contact information will be sent to you via email.
If you missed an opportunity to print a past e-Statement and it is no longer available, call 1.888.AVADIAN (1.888.282.3426) and a Member Service Representative will assist you. A $5.00 fee will apply for each statement copy.
On the e-Statement screen, click on the tab "Settings" in the navigation bar. This will lead you to a screen where you can discontinue and/or resume receiving electronic documents.
You can also call 1.888.AVADIAN (1.888.282.3426) and a Member Service Representative will assist you. You will need to submit a signed request or send us a message via our Message Board within online banking. We cannot accept your request to stop e-Statements verbally.