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Telephone Banking

Frequently Asked Questions

What is my member number?

Your member number is the same as your account number. (It is not the number listed at the bottom of your checks.) Enter the number when prompted then wait for the prompt to enter your access code.

Can I change my access code?

Yes, you can change your access code, but it must be a new number. To change your access code, Press 5 for account management. Press 2 to change access code.

What is an account ID number?

The account ID number is the two-digit number we use to distinguish the type of account. For example, "01" identifies it as a savings account. The actual account descriptions will be provided to you. You do not have to remember or enter an account ID number.

How long does it take for a transaction to occur via telephone banking?

All transactions are carried out immediately.

How do I have a check sent to me?

In the main menu, select the option for share/loan withdrawal (press 4). When requesting a withdrawal, a check will be made payable to the primary member on the account and mailed to the address on file.

Do you have a help guide for telephone banking?

Yes, we've put together a couple of resources for you. However, it is not possible to create an exhaustive "how-to" guide. Click here to view examples of popular transactions. (This links to our page called Popular Telephone Banking Transactions). Click here for our navigational guide and tips on using telephone banking.

The credit union is federally insured by the National Credit Union Administration.
Additional insurance of up to $250,000 on your savings accounts is provided by Excess Share Insurance Corporation, a licensed insurance company.

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