While our telephone banking system walks you through every step, we thought you might still want a cheat sheet. So for your convenience, we’ve put together this navigational guide along with some useful tips.
Universal Menu Options1
Press 1 – Account Balance
Press 2 – Account History
Press 3 – Funds Transfer Activity
Funds Transfer Menu
Press 1 - Transfer Funds Immediately
Press 2 - Schedule Funds Transfer
Press 3 - Payments
Press 4 - Hear Existing Scheduled Transfers
Press 5 - Delete an Existing Transfer
Account Management Menu
Press 1 - Stop Payment Activities
Press 2 - Change Access Code
Press 3 - Future Dated Transactions
1Our Telephone Banking defaults to touch-tone/keypad commands. To choose “voice response,” press 2 at the start of your call when prompted.
The account balance option provides the current balance and the available balance (minus any holds).
Interrupt if you know the code you need. Press or say (if using voice response) the code at any time.
Use the star (*) key as the decimal point when entering dollar amounts.
For example to enter $53.00, enter 53*00.
To end call, simply hang up.
To transfer money to another member's account number, you must first complete the necessary paperwork to authorize these transactions. If you experience any troubles with transfers, please contact Member Services at 205.985.0550 or 1.800.874.1394 to make sure your transfer authorizations are set up.
Our telephone banking has some global commands that can be invoked from (mostly) anywhere within the system. Our telephone banking defaults to touch-tone/keypad commands. To choose “voice response”, press 1 to skip the Spanish option, then press 2. (To go directly to your account information, press 1 to skip the Spanish option, then press 1 to skip the message about voice recognition.)
|Go to Main Menu
|Change currently authenticated member or switch to a different account number
||Change Member, Change Account, Change Member I.D., Change Account Number, Change Account I.D., Change Member Number
|Go to Customer Service
||Agent, operator, customer service, customer service representative
|Return to Previous Menu
||Back, Go back
|Repeat (unavailable within list where you are expected to select an option)
||Repeat, Repeat that
|Next item in list
|Previous item in list
|Select (item from list)
||Yes or No
|First item in list
|Last item in list
Note: When inside a navigation list that requires you to select an option, the pound (#) key is used to select for touch-tone/keypad. When not in a navigation list, the pound (#) key is used to repeat menu options.
For “how-to” information on popular telephone banking transactions, click here. If you have any questions about telephone banking, click here or call Member Services at 1.888.AVADIAN (1.888.282.3426).